Charter Communications customers, both residential and commercial, are grappling with an outage impacting the Sidney area today. The disruption spans home, phone, internet, and cable services.
Charter Communications confirmed the outage with News Channel Nebraska, citing ongoing technical issues. As of the latest update, the company could not provide a specific timeline for service restoration. However, technicians have been deployed, and efforts are underway to resolve the outage, which commenced around 5 a.m. Mountain Time.
Wes Shirley, Charter Communications Director of Communications in St. Peters, MO, explained, “Some customers in the Sidney area may be experiencing a service interruption after heavy ice damaged some fiber optic cables. We have crews onsite working to make the necessary repairs and restore services as quickly as possible.”
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The impact of the outage has been substantial, with residents waking up to electronic appliances without service and businesses unable to process debit or credit card payments. Later in the morning, Sidney Regional Medical Center and The Silver Dollar Bar & Grill joined the list of affected entities.
The Silver Dollar Bar & Grill, using Spectrum (Charter Communications) services, reported internet, television, and phone outages, leading to the inability to accept credit card payments until services are restored.
The estimated time for service restoration is 3 p.m. today, leaving customers and businesses in the Sidney area anxiously awaiting the resolution of the Charter Communications outage.